Cancellation Policy

When you book a trip with River Runners we are making a commitment to provide you with a quality rafting adventure.  River Runners will only cancel or re-schedule your trip if we believe river conditions are unsafe.

Space on a rafting trip is limited so booking a rafting trip requires commitment from you too. Once you reserve a date we begin to exclude other River Runners guests from booking on that date and we put the wheels in motion to make your adventure happen.

  • Payment for your trip is due at the time you make your booking. If you do arrange a deposit due to personal circumstances, that deposit is non-refundable and not eligible for trip credit. 

If you cancel you will receive trip credit based on the following schedule;

  • If you cancel at least 90 days before your trip: 100% credit.
  • At least 60 days before: 75% credit.
  • At least 30 days before: 50% credit.
  • At least 10 days before: 25% credit
  • Less than 10 days before: 0% credit

Prior to July 2017 River Runners Cancellation Policy Was as Follows;

More than 30 days notice: Full Refund.

Less than 30 days notice but more than 10 days notice: $100 per person is retained for a 2 day trip $50 for a 1 day trip.

Less than 10 days notice but more than 48 hours notice: $130 per person is retained for a 2 day trip $65 is retained for a 1 day trip.

Less than 48 hours notice: All payment is retained and no refund is made.

If you made payment before July 2017, this policy applies to you.