When you book a trip with River Runners we are making a commitment to provide you with a quality rafting adventure. River Runners will only cancel or re-schedule your trip if we believe river conditions are unsafe.
Space on a rafting trip is limited so booking a rafting trip requires commitment from you too. Once you reserve a date we begin to exclude other River Runners guests from booking on that date and we put the wheels in motion to make your adventure happen.
Payment for your trip is due at the time you make your booking. If you do arrange a deposit due to personal circumstances, that deposit is non-refundable and not eligible for trip credit.
If you cancel you will receive trip credit based on the following schedule;
If you cancel at least 90 days before your trip: 100% credit.
At least 60 days before: 75% credit.
At least 30 days before: 50% credit.
At least 10 days before: 25% credit
Less than 10 days before: 0% credit
If a group or individual is 30 minutes or more late for their trip, the trip will be canceled with no refund or credit